This Privacy Policy explains how Snuggy Team (“Snuggy,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Snuggy mobile application and related services (collectively, the “Service”).
1) Who We Are (Controller)
Snuggy Team is responsible for processing your personal information as described in this Privacy Policy.
Contact: zscqpbiztv4384@outlook.com
2) Age Requirement
The Service is intended for users age 17 and older. We do not knowingly collect personal information from children under 17. If you believe a child under 17 has provided us personal information, contact us and we will take appropriate steps to delete it.
3) Summary of What We Collect
- Information you provide (for example, when creating an account or contacting support)
- Information collected automatically (for example, device info, usage analytics, and crash logs)
- Information collected with permission (for example, location data when you grant location access)
4) Information You Provide
- Account information: name, username, email address
- Customer support content: messages and information you send to support (which may include screenshots or other content you choose to share)
5) Information We Collect Automatically
- Device information: device model, operating system version, language settings, time zone, app version, identifiers associated with your device or app instance
- Usage data and analytics: interactions with features, screens viewed, session duration, performance metrics
- Crash logs and diagnostics: crash reports, error logs, and related technical data to help diagnose and fix issues
6) Location Information (With Your Permission)
If you enable location services, we may collect precise or approximate location information (as permitted by your device settings) to provide location-related features. You can enable or disable location access at any time through your device settings.
7) Cookies, Similar Technologies, and Web Beacons
If the Service includes web-based components (for example, embedded web views), we may use cookies or similar technologies (including web beacons/pixels) to keep you signed in, remember preferences, and measure usage and improve performance.
You can manage cookies through your device or browser settings where applicable. Some features may not work properly if you disable these technologies.
8) Photos, Face Data, and Biometric Information
- No face recognition or biometric identification: we do not perform facial recognition and do not collect biometric identifiers (such as faceprints).
- One-time processing and deletion: if you choose to upload a photo or image for an in-app feature that requires processing, we process it for that purpose and delete it from our servers after the processing is complete, unless you explicitly choose to store it with the Service.
- Optional text processing and deletion: if you choose to upload text content for an in-app feature that requires server-side processing, we process it for that purpose and delete it from our servers after the processing is complete, unless you explicitly choose to store it with the Service.
- Your control: you control whether to upload content and whether to generate outputs using these optional features.
- Default storage behavior: content you create is intended to remain on your device by default unless you choose to sync or upload it through available features.
- Not used for training or marketing: we do not use your photos/images for training models or for marketing purposes.
9) How We Use Information
- Provide and maintain the Service (including creating and managing accounts)
- Personalize your experience and remember preferences
- Improve the Service (including feature development, analytics, troubleshooting, and performance)
- Ensure security, prevent fraud, and enforce our terms
- Respond to customer support requests and communicate with you
- Comply with legal obligations and respond to lawful requests
10) Legal Bases (Where Applicable)
- Performance of a contract (to provide the Service you request)
- Consent (for optional features such as location access, where required)
- Legitimate interests (such as improving and securing the Service)
- Compliance with legal obligations
11) Sharing and Disclosure
We do not sell your personal information.
We may share information only as needed and in the following situations, applying a “minimum necessary” principle:
- With your consent: when you direct us to share information
- Service providers (processors): trusted vendors who process information on our behalf under contractual obligations to protect it, and only for the services they provide (for example, hosting, analytics, customer support tooling)
- Legal and safety: to comply with law, regulation, legal process, or governmental request; to protect rights, property, and safety; or to enforce our agreements
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets
12) International Data Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, which may include Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
13) Security
We use reasonable safeguards designed to protect information, including encryption, access controls, audits/monitoring, and backups. No method is 100% secure.
14) Data Retention
- Account data: retained while your account is active
- After account deletion: deleted or anonymized within 30 days, unless we must keep it longer for legal or legitimate business purposes
- Usage analytics: retained for up to 12 months
- Customer support records: retained for up to 6 months
15) Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict/ object, and withdraw consent (where applicable). To exercise your rights, email us at zscqpbiztv4384@outlook.com. We aim to respond within 5 business days.
16) Third-Party Services
The Service may integrate with third-party services (for example, operating system features). This Privacy Policy does not cover third-party practices. We encourage you to review their policies.
17) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the Effective Date above and, where appropriate, provide additional notice within the Service.
18) Contact Us
If you have questions about this Privacy Policy, contact us at zscqpbiztv4384@outlook.com.
Snuggy Privacy Policy — Effective Date 2026-05-21